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Shipping Policy

Last Updated: March 28, 2025

At Smiilespark, we aim to deliver your electric toothbrushes quickly and reliably. This Shipping Policy outlines our process, timelines, and what you can expect when ordering from us. Please review it before making a purchase.

1. Company Information

Smiilespark is operated by:
Address: 25 Henrietta St, London WC2E 8NA, UK
Email: contact@smiilespark.shop
Phone: +44 7441 425 823


2. Shipping Overview

Free Shipping: We offer free shipping on all orders to the USA, UK, Australia, New Zealand, and Canada, with no minimum purchase required.
Processing and Delivery: Your order goes through two stages—handling and transit—detailed below.


3. Handling Time

Preparation: Orders are prepared and shipped within 1-3 business days from the date of purchase.
Business Days: Monday through Friday, excluding UK public holidays.


4. Transit Time

Delivery: Once shipped, delivery typically takes 5-15 business days, depending on your location.
Total Delivery Time: From order placement to arrival, expect 6-18 business days.


5. Tracking Your Order

Once your order is processed and shipped, we’ll provide tracking information via email. Use this to monitor your package’s progress.
Note: Tracking updates depend on the shipping carrier and may not be available in real-time for all regions.


6. Shipping Destinations

We ship to the USA, UK, Australia, New Zealand, and Canada from our base in London, UK. Your order will be delivered to the shipping address you provide at checkout within these countries.


7. Refund and Returns

At Smiilespark, we strive to ensure our customers are fully satisfied with their purchase. If for any reason you are not happy with your product, we offer a 30-Day Money-Back Guarantee for eligible returns. Please refer to our Return and Refund Policy for detailed information on how to initiate a return, the conditions for refunds, and the process involved.

Our Return and Refund Policy includes conditions such as the requirement that items be unused and in their original packaging. Refunds will cover only the product price, and customers are responsible for return shipping fees. For defective products, we will cover return shipping costs.


8. Important Notes

Delays: We are not responsible for delays caused by third-party shipping providers, customs processing, or events beyond our control (e.g., weather, strikes).
Customs Fees: For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country. These are not included in the product price or shipping.
Lost Shipments: If your order doesn’t arrive within 30 days of shipment, contact us, and we’ll investigate with the carrier.


9. Contact Us

For questions about shipping, refunds, or to report an issue with your order, reach out:
Email: contact@smiilespark.shop
Phone: +44 7441 425 823
Address: 25 Henrietta St, London WC2E 8NA, UK

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